I went in on Thursday to go see what kind of options I had if I traded in my car this is when I met Justin we sat down I told him my wants and needs in a new car how I would love for a new car but would be open for anything told him mine and my husbands ideal budget and he said don’t worry I have you guys made the appointment to come in Saturday with my husband we got to our appointment early and Justin was already outside and had a smile on his face ready to get to Business he went and showed my husband two cars that he thought we would love was even patient with us due to having our two year old with us after test drive the two cars we started running number some where in the process of all this my husband must have said he also wouldn’t mind a new truck joking around well next thing we know we get told we got the car we wanted and than Justin wanted to show us one more thing first he pulls the truck that my husband wanted said we can make a deal raise in both our cars and the both of us walking out with 2026’s. After some time Justin came back with another smile and said we have a deal worked out and you both are gonna be happy after being there all day we walked out with not only my new car but my husband new truck as well Justin set out on a goal and never once disappointed us at all treated as if we been friends or family for years even hung out with us for a while asked about our child how we meet and what lead us to getting new cars heck Justin even made sure that both our new vehicles was detail and full tanks of gas before we left and the best part was they worked with us with zero down I couldn’t ask for a better experience if you gonna buy a car or in the market for a new one go ask for Justin this man can work miracles and you’ll walk out happy never once did Justin lose his smile all day at all so thank you again for dealing with us all day long Justin from the Woodhull family

Friendly service

Mo and Noah were exceptional in the process of buying our new 4Runner. They were patient, attentive and friendly. They wanted the deal to work out as much as us and they made it happen. We will be returning here in the event we get another vehicle. Thank you again to Mo in sales and Noah in finance. You guys were awesome ⭐️⭐️⭐️⭐️⭐️

Joseph Hinojosa, Michael Leal, Nick Solano were all so patient and kind helping us purchase a new Corolla

I came into this dealer to purchase but couldn’t make a deal, but the staff was professional and transparent. Andrew and Gabriel worked together well as a team!

Shottenkirk Toyota exceeded my expectations and experience shopping for a vehicle. Alan Fernandez got the vehicle that I found online and went straight to work. No gimmicks, no hassle and no pressure. I was in and out in less than 2hrs which was possible because of Z from the financing department. I’d highly recommend this dealership for any new/used vehicle if you’re in the market for one that they have on their lot. You won’t regret doing so shopping at Shottenkirk Toyota!

Came from another Toyota dealer due to the last bad service experience over there. I had lost total confidence in Toyota for any future services and would have not considered purchasing any Toyota vehicle because of that last negative experience alone. Luckily, I decided to give another Toyota location an opportunity and was not disappointed after coming to Shottenkirk. They have easily exceeded my expectations. Received an oil change on my first visit and replaced my tires on the second visit. Good vibes, great service, good communication, shorter and more precise wait times, much lower prices, and better overall experience. All Toyota personnel I have encountered there were friendly, professional and helpful. A shout out to Michael Nolte! Hands down one of the main reasons for my overall positive experience and review. Will highly recommend friends, family and colleagues to bring their business to Shottenkirk Toyota SA moving forward. Thank again!

All though I didn’t purchase a vehicle here. I must say the communication and willingness to try and make a potential customer happy was definitely there. Definitely recommend anyone looking for a vehicle to give them a try. Thank you Patrick for all your hard work and assistance.

Good experience buying a gold certified pre-owned 4 runner. Shad, my salesman was great, very knowledgeable, helpful and friendly. Not pushy. Went twice, once to test drive different cars to decide what I wanted/liked and a second trip to purchase. Love the car!! Only 4 stars though, and that is on the dealership, not Shad. I read the small print, but they have small print and hidden, extra small print. The price advertised was not the full price. The details not advertised were that you had to pay for the gold certified pre-owned, and ceramic coating. I haven't purchased a car in a very long time so maybe it's standard, but it felt like BS.

I recently purchased a vehicle from Shottenkirk Toyota. Shad Khafaji was my salesman. He provided excellent customer service- was very personable, patient and professional.

OMG I have been in TX for 8 years but a Toyota owner for 30 and today was the first time I have EVER had such fabulous service in the service department. I have only purchased vehicles in MN (my home state) but every time I have had service in TX it has been an absolute nightmare. I schedule appointments because let’s face it we all have lives and going to a ln oil change shouldn’t be an all day event. However, both the Universal City and the Alamo Toyota have not been anything but horrific. So today I went to Shottenkirk because it was time. I fully prepared myself for another day of hearing oh just one more hour or whatever the excuse is they come up with. BUT BRIANNA, she heard me explain I needed to be at work and she took 100000000000% care of me and not only made sure I made it to work on time but informed me of a recall and got that taken care of. She is AMAZING!!!!! Any of you that still want and expect good customer service you have to come see her. She blew my socks off today!!! Thank you for being AWESOME Brianna

My experience was very good. Ryan Williams was very helpful and knowledgeable about the vehicles. All my questions were answered and I was treated well.

Shawn Chaito is the man helped me out a lot with my new to me truck great service and communication

I didn’t really have high expectations when I went into Shottenkirk the first time. It wasn’t anything other than the fact that I find car shopping exhausting. I met a gentleman named Mo Dulaimi. I was debating between a 4Runner and a Land Cruiser, and while I usually make decisions and move on, I just couldn’t figure this one out. Mo was exceptionally patient with me. When I told him I was leaving, he didn’t try and stop me. He would follow up periodically in a very tactful manner and he was very accommodating. If I needed him, he was there. If I asked him to step back, he stepped back. Anyway, a few weeks later, I went back to look at A white platinum 4runner. I didn’t love it and I walked back over the land cruisers. Mo waited patiently. I turned to him and said I’ll take a Limited. He he told me which ones they had, and went and grabbed the one I picked. They ran me through the purchasing process and it was really pretty easy. Everyone there was great and I would not hesitate to recommend them. Very pleased with the process. And if you’re thinking of going there, I cannot speak highly enough about Mo. He made the process very stress free.

Outstanding service Tim from Toyota time! Thank you for being patient and understanding to our needs and wants for a new vehicle.

Mo was very nice, helpful and professional. He did a great job of explaining our purchasing options. Highly recommend him!!

06/22/2026: Thank you, Justin Jensen, for such a seamless experience purchasing another vehicle. I truly appreciate your help and highly recommend you to anyone looking for a smooth and relatively pain-free car-buying process. Thank you Carol! Great fast service.

We have been shopping for my daughter Anna for 2 months for a car for her Hs graduation. Contacted Allen Fernandez at Shotten Kirk Toyota in san antonio. He showed us a 2013 vw toureg with61jk miles. It needed tires and brakes. They repaired it and gave us a great deal we bought it weds. Allen Fernandez our sales man is phenomenal . He was patient not pushy,and was very nice. He listen to us and ours needs. He made sure we got a great deal and followed on ever update on the repairs. He made the car delivery is sooo special for my daughter wirh a big bow on the car and a personalized thank you note . He made sure she was fully gassed up. Best car buying experience we have ever had. Go see Allen Fernandez at Shotten Kirk Toyota in san antonio. Tell him Michael Friedmann sent you.

Back at Shottenkirk Toyota to get a recall done, and some other service work completed that overall took 5 hours. My Service Advisor was Aaron and he kept me well informed of the areas needing immediate attention, and areas that might need attention in 6 months to a year. I was able to get a ride home and back via their shuttle service (note there is a limit how far they will drive for drop/pickup). Overall, good customer service, good technician services, and fair prices (I did use some coupons to lower the cost). FYI: They started this some time back, but if you pay with a credit card, there is a 3% fee. Check and debit cards, no fee. December 2025 To to take care of a Prius maintenance light, which turn out to be a oil change. James was my service advisor and he does real well taking care of his customers. March 2025 I needed to visit Shottenkirk Toyota again for my car, which is a Prius, as it had a maintenance reminder light on the dash. My service advisor, JJ, took real good care of me and kept me informed, as needed. I maintenance process was quick, and the teams are working to reduce their customers wait times. JJ and the technicians did good work for me. I can't thank these guys enough, and I appreciate the good work and good service.

Miguel was very professional and kept me informed of the progress during service...he does a great job!